FAQ & Get support
Questions about the status of your order? Track your order here.
Questions about returns/exchanges? Visit the return/exchange center here.
Your questions and feedback are super important to us. Every message will be responded to as soon as humanly possible.
Orders placed before 11am CT are fulfilled same day in most cases. You can check the status of your order here!
We offer free 30-day returns from the date in which the order was placed. We also pride ourselves on our industry-leading 1-click FREE exchanges that ship out before you've even sent the previous order back! No returns or exchanges are permitted on orders shipped outside the United States. Read more details here.
In addition to the United States, we also ship to Canada, the United Kingdom, most European countries, as well as Australia and New Zealand. Your country not covered? Send us a note!
Heads up! Because we fulfill orders so quickly, orders cannot be modified once they are placed. Please ensure your details are correct prior to completing the checkout process.
Click the help button on the bottom right corner of any page here at Cloud9 - we're available during business hours Mon thru Thurs! You can also just shoot us an email at firstname.lastname@example.org